Shipping policy

Auto Dent Pro - Shipping & Vehicle Pickup/Delivery Policy

At Auto Dent Pro, we strive to make your vehicle repair experience as convenient as possible. To help serve you better, we offer vehicle pickup and delivery services, ensuring that your vehicle is handled with care and returned to you safely after repairs. Please read our Shipping & Pickup/Delivery Policy below to understand how our services work.

1. Vehicle Pickup and Delivery Service

We offer pickup and delivery services for customers within a specified radius of our repair shop. This service is designed to save you time and provide maximum convenience. The process is simple:

  • Pickup: If you are unable to bring your vehicle to us, we can arrange for one of our team members to pick up your vehicle from your home, office, or any location within our designated service area.
  • Delivery: Once your vehicle is repaired, we can deliver it back to the same location or another address of your choosing (within the service area).

2. Service Area

  • Our pickup and delivery services are available within a [specified range, e.g., 15 miles] from our shop location.
  • If your location is outside this area, we may still be able to accommodate your request for pickup or delivery for an additional fee. Please contact us to inquire about availability and pricing.

3. Scheduling Pickup and Delivery

  • Pickup: To schedule a pickup, simply contact us by phone or email, and our team will arrange a convenient time. We require a minimum 24-hour notice for pickup requests.
  • Delivery: After your vehicle has been repaired and is ready for delivery, we will contact you to schedule a convenient time for delivery. We aim to deliver your vehicle as soon as the repairs are completed.

If you need to reschedule the pickup or delivery, we ask that you provide us with at least 24 hours’ notice. This allows us to adjust our schedule and provide better service.

4. Charges for Pickup and Delivery

  • Pickup and Delivery Fee: We charge a flat fee for our pickup and delivery services, which is based on the distance from our shop.
  • The fee will be discussed and agreed upon during the scheduling process.
  • Fee Exceptions: In certain cases, such as large or complex repairs, additional charges may apply if extended time or special equipment is required for pickup and delivery.

5. Vehicle Condition & Responsibilities

To ensure the safety and protection of your vehicle during transportation, please review the following guidelines:

  • Vehicle Readiness: Before pickup, please ensure that your vehicle is ready to be transported. If the vehicle is not operational, please inform us in advance so we can arrange the necessary equipment (e.g., a tow truck).
  • Personal Items: Please remove all personal items from your vehicle before the pickup. Auto Dent Pro is not responsible for any lost or damaged personal items.
  • Vehicle Damage: We take great care when handling your vehicle. However, in the rare case that damage occurs during the pickup, delivery, or repair process, we will promptly address the issue according to our service warranty policy.

6. Delivery Timeframe

  • Delivery times depend on the completion of the repairs and the scheduling of the delivery. We strive to deliver your vehicle within [7] days after repair completion, but the delivery time may vary depending on:
    • The complexity of the repair.
    • The availability of parts.
    • Scheduling availability.
  • We will contact you in advance to provide an estimated delivery window and to confirm the delivery time.

7. Cancellations or Modifications

If you need to cancel or modify a pickup or delivery appointment:

  • Pickup Cancellations: We ask that you provide at least 24 hours’ notice before the scheduled pickup time.
  • Delivery Cancellations: We request 48 hours’ notice if you need to cancel or reschedule the delivery.

Failure to provide adequate notice may result in a cancellation fee or rescheduling fee.

8. Vehicle Inspection upon Delivery

Upon delivery, we recommend that you inspect your vehicle carefully to ensure that the repairs were completed to your satisfaction. If you notice any discrepancies or issues, please contact us within 48 hours so we can resolve the issue promptly.

9. Contact Us for Pickup and Delivery Service

For any questions, to schedule a pickup, or to inquire about delivery services, please contact us via:

  • Phone: 

    (855) 768-8480

  • Email: tyler@autodentpros@gmail.com

10. Final Notes

  • By using our pickup and delivery service, you agree to the terms and conditions outlined in this policy.
  • We reserve the right to modify or update this policy as needed, with all changes communicated to customers in advance.

Thank you for choosing Auto Dent Pro for your vehicle repair needs. We look forward to providing you with the best service, convenience, and peace of mind!